Return PeriodWe have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for ReturnsTo be eligible for a return:
• Your item must be in the same condition that you received it.
• It must be unworn or unused, with tags and in its original packaging.
• You’ll also need the receipt or proof of purchase.
To start a return, please contact us at contact@elyxian.shop.
Note: Returns must be sent to the following address:
👉[INSERT RETURN ADDRESS HERE]If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without prior approval will not be accepted.
You can always reach out with any return questions at contact@elyxian.shop.
Damages and IssuesPlease inspect your order upon delivery and contact us immediately if:
• The item is defective or damaged, or
• You received the wrong item.
We’ll evaluate the issue and make it right as soon as possible.
Exceptions / Non-returnable ItemsSome types of items cannot be returned:
• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases
We alsodo not accept returns on sale items or gift cards.
If you have any doubts about your item’s eligibility, please contact us.
ExchangesThe fastest way to get the product you want is toreturn your current item.
Once the return is approved, you can make anew purchasefor the replacement.
European Union 14-Day Cooling-Off PeriodIf your order is shipped into theEuropean Union, you have the right tocancel or returnyour order within14 days, for any reason and without justification.
Your item must still meet the return eligibility conditions listed above.
RefundsOnce we receive and inspect your return, we’ll notify you whether the refund was approved.
If approved, you’ll automatically be refunded to youroriginal payment methodwithin10 business days.
Please remember it can take time for your bank or credit card company to process and post the refund.
Ifmore than 15 business dayshave passed since your refund approval, contact us at contact@elyxian.shop.
